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Network International wanted to expand across MENA — but their merchant onboarding was a manual, paper-heavy process that could take weeks. Over two weeks, we mapped the full journey, diagnosed the cracks, and designed an end-to-end digital system that put the merchant back in control.
NI was preparing to scale across MENA, but its merchant onboarding depended on physical documents, manual Salesforce entry, and Relationship Managers acting as the single point of contact for days — sometimes weeks — at a time.
For e-commerce merchants, processing took five to twelve times longer than the industry benchmark. Leadership asked SquadX to map the whole thing, find what was breaking, and propose a way forward.
Sara represents a gift wrapping shop. The owner runs two shops using NI POS machines. Sara has finally convinced the owners of the importance of e-commerce and is looking for viable solutions.
David owns a supermarket. He is not tech-savvy and already has a POS machine from another provider but is unhappy with their service. He's decided to move to a new provider.